RETURN,CANCELLATION & PAYMENT POLICY

Refund, Cancellation, and Payment Policy

Refund Policy
At BrownKunafa.com, we strive to ensure customer satisfaction. However, if you are not satisfied with your purchase, our refund policy is as follows:

  • Refunds will be processed only through the original mode of payment.

  • Refunds will be initiated within 10 to 45 days, depending on the issuing bank of the credit card.

  • If a product is found to be defective or incorrect, customers must notify us within 24 hours of receiving the order.

  • Some items may not be eligible for refunds. If a product is non-refundable, it will be clearly mentioned on the product page before purchase.

Cancellation Policy

  • Customers may cancel their order or requested services within 24 hours of placing an order.

  • If a cancellation request is made after 24 hours, we may not be able to process it.

  • Refunds for canceled orders will be returned to the original payment method used for the transaction.

  • Please allow up to 45 days for the refund transfer to be completed, depending on your bankโ€™s processing time.

  • For orders that are non-cancelable or non-refundable, customers will be notified prior to purchase to prevent misunderstandings or disputes.

Payment Policy
At BrownKunafa.com, we offer a secure and seamless payment process for our customers. By making a purchase on our website, you agree to the following payment terms:

  • We accept Visa, MasterCard, and other major debit/credit cards in AED.

  • The displayed price and currency at checkout will be the same as the amount charged to your card.

  • All transactions are processed securely using encrypted payment gateways.

  • We do not store, sell, or share credit/debit card details with any third parties.

  • Payments must be completed in full before order processing begins.

  • Any failed or declined transactions may require you to contact your bank or payment provider.

Payment Confirmation

  • Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

  • Customers are encouraged to ensure their email details are correct to receive timely payment confirmations.

For any inquiries related to refunds, cancellations, or shipping, please contact support@brownkunafa.com.