SHIPPING POLICY

Shipping Policy

At BrownKunafa.com, we strive to provide fast and reliable delivery services to ensure that our customers receive their orders on time. Below are the details of our shipping policy:

1. Processing Time

  • Orders are processed within 1 business day from the time of order confirmation.
  • Once processed, orders are handed over to our logistics partners for delivery.
  • Customers will receive an order confirmation email once their order has been processed.

2. Delivery Time

  • Orders are delivered within 2 business days after processing.
  • Delivery timelines may vary based on the shipping location and any unforeseen circumstances.
  • Customers will receive a tracking number via email to monitor their shipment.

3. Shipping Fees & Free Delivery

  • Free Delivery in Dubai: Orders above AED 120 qualify for free delivery within Dubai.
  • Free Delivery to Other Emirates: Orders above AED 150 qualify for free delivery across other Emirates.
  • For orders below the free delivery threshold, a shipping fee will be applied based on the location and order weight.
  • Any applicable shipping charges will be clearly stated before finalizing the purchase.

4. Failed Delivery Attempts

  • If a delivery attempt fails due to an incorrect address provided by the customer, additional charges may apply for re-delivery.
  • If the order is not received after multiple delivery attempts, it may be returned to us, and a refund (excluding shipping costs) will be processed.

5. Delayed Deliveries

  • While we strive to meet our delivery timelines, delays may occur due to unforeseen circumstances such as weather conditions, courier service issues, or peak holiday seasons.
  • Customers will be notified via email or phone if there is any delay in delivery.

6. International Shipping

  • Currently, we only offer shipping within [UAE/Other Applicable Regions].
  • International shipping may be introduced in the future.

7. Damaged or Missing Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with proof (photos/videos).
  • We will investigate the issue and arrange for a replacement or refund as per our refund policy.

For any questions or concerns regarding shipping, please contact us at support@brownkunafa.com.